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Frequently Asked Questions

 

FREQUENTLY ASKED QUESTIONS


How do I send you my artwork?

You can upload your artwork through our website. Select the product you wish to be personalised, then upload your artwork on the product page.

 

What requirements do you have for the artwork I send to you?

We prefer logo files to be sent in Vector format which are usually PDF, AI, EPS or SVG files. If you don't have your logo or graphic in a vector file then don't worry we can work with it regardless.

 

How do I see what my order will look like before it’s delivered?

We provide an artwork proof for your approval within 48 hours of ordering. This comes with unlimited revisions and only once you approve will we go to production.

 

I want my artwork to be bigger than what you offer - Can you do it to my size?

If you require larger artwork than the standard sizing we offer then please contact us for a custom quote.

 

I require different names/ numbers on each garment - Can you help me?

Yes. You can upload your requirements when selecting the product you want, by filling out the text box. Or you can email us your requirements, with your order number. Please remember when ordering multiple sizes/colours that you tell us which size/colour you want to be printed with each name.  

 

 How do you print my logo on to the clothing?

We use a range of print methods including Vinyl, Screen Printing & DTG. We will determine the best print method based on your artwork.

 

Do you offer embroidery?

Yes we have a range of products available for embroidery.

 

What’s the difference between the printing types?

Vinyl Print: With vinyl print your logo is printed on a vinyl cutter before being weeded out and heat pressed on to the garment. It all starts with your logo being converted into vector format and then run through a specialist software.Perfect for smaller orders of 1 - 20 as setup is fairly quick and easy. 

 

Colour Transfer: Colour transfer is perfect for multi colour logos and images. All artwork is first prepared using graphic design software before being transferred to a Rip program. Your artwork is then printed on to a specialist clothing vinyl and heat pressed onto the garment.Makes multi colour logos and images easy to reproduce.Screen Printing: Screen printing also known as silk screen is an interesting process. Artwork is prepared on a computer before being printed on to a transparent negative, the image is then exposed on to a silk screen using a powerful light exposure unit. There is a few more steps of preparation before ink is spread on to the silk screen with the garment below it. The ink passes through the screens mesh leaving the artwork on the garment. 

 

Screen Printing: is ideal for larger quantity orders only as the setup time and cost is substantially more than other print methods.

 

How do I order samples from you?

We can provide samples for potential orders over 50 items. Please get in touch to discuss your requirements.

 

When will my order be dispatched?

We aim to print and dispatch all orders within 10-14 working days from artwork approval.

 

I need my order urgently - can you help?

Yes. If you require something urgently please contact us via email or phone and we will do our best to complete your order for when you need it. Please email Sales@PrintChimp.co.uk or call us on 01695 576 800.

 

How much is delivery?

Single Item 1st Class 1-2 Days (10-14 Days Dispatch For Personalised Items.) £2.49

 

Royal Mail 48 Tracked - Standard Delivery Under £199 ex VAT 2-3 Days (10-14 Days Dispatch For Personalised Items.) £4.95 

 

DPD Express Next Day Delivery  (10-14 Days Dispatch For Personalised Items.) £9.95 

 

* Free DPD Express Delivery On All Orders Over £199 ex VAT

 

Delivery To mainland Europe is £29.99 

 

 We aim to print and dispatch all orders within 5-7 working days. If you have a deadline you would like to discuss with us then please contact us on 01695 576 800** Free delivery in the UK is available on all orders over £199.